1. Introduction

These Vendor Terms and Conditions (“Vendor Terms”) apply to all vendors (“you,” “your,” or “Vendor”) who list and sell goods through the Find My Taste mobile application or website (“Platform”). By registering or using the Platform as a vendor, you agree to comply with these Vendor Terms and the general Terms and Conditions of Find My Taste.

If you do not agree with these Vendor Terms, do not register or use the Platform as a vendor.

2. Vendor Registration and Verification

• Vendors must create an account on the Platform to list their products
• All vendors must complete the required registration details and submit accurate information.
• Every vendor is subject to verification by the Company before their store and listed products become visible to customers.
• Unverified vendors can upload products, but such listings will remain hidden until verification is complete.

3. Product Listing and Description

• Vendors are fully responsible for all products displayed on their store.
• Product details, images, and descriptions must be accurate, clear, and reflect the actual item being sold.
• Any misleading, false, or incomplete product description is a violation of these Vendor Terms and may result in suspension or permanent removal from the Platform.

4. Packaging and Order Fulfillment

• Vendors must prepare and package ordered goods promptly once an order is confirmed.
• All products must be properly sealed, labeled, and ready for pickup by the assigned rider.
• Failure to process orders on time or consistent delays may lead to account restrictions or suspension.

5. Product Availability and Vendor Activity

• Vendors must maintain active and accurate product availability on the Platform.
• If an item becomes unavailable, the vendor must promptly update its status to “Unavailable.”
• Repeated instances of unavailable or out-of-stock items showing as available may lead to account penalties or temporary suspension.

6. Payments and Settlement

• All payments are handled securely through a third-party payment processing platform integrated into Find My Taste.
• Vendors receive payment automatically once a customer has successfully paid for an order through the Platform.
• The Company is not responsible for payment delays caused by third-party payment processors, network issues, or incorrect bank details provided by the vendor.
• In cases where an order is later reported as undelivered, wrong, or missing items, the vendor may be required to refund the affected amount or replace the order after review.

7. Delivery

• All deliveries are handled through the Platform’s registered riders.
• Vendors must ensure that every paid order is packaged and ready for pickup immediately after payment confirmation.
• Riders will be assigned automatically once an order is received, and vendors are required to release the order promptly upon rider arrival.
• Vendors are not allowed to use external delivery agents for orders made through the Platform.

8. Vendor Conduct and Responsibility

• Vendors must operate their stores professionally and treat customers, riders, and company representatives respectfully.
• Vendors are responsible for ensuring that all goods comply with applicable laws and regulations.
• Fraudulent activity, harassment, or abuse toward any user or platform representative will result in immediate account suspension and possible legal action.

9. Returns and Complaints

• If a customer reports an issue such as a missing, wrong, or damaged product, the vendor must cooperate fully with the Company’s review process.
• Where the complaint is confirmed valid, the vendor is responsible for refunding the payment or replacing the affected order.
• Repeated complaints or refusal to cooperate in resolving customer issues may lead to suspension or termination of the vendor’s account.

10. Account Suspension and Termination

The Company may suspend or terminate a vendor’s account if:

• False or misleading information is provided.
• Multiple complaints are received from customers or riders.
• The vendor repeatedly fails to fulfill or update product availability.
• There is evidence of fraud, harassment, or policy violation.

11. Independence of Vendors

• Find My Taste does not have any ownership, partnership, or representative relationship with any vendor, restaurant, pharmacy, or listed business on the Platform.
• Each vendor operates independently and is solely responsible for their listed products and compliance with applicable laws.

12. Modification of Vendor Terms

• Find My Taste may revise these Vendor Terms periodically.
• The updated version will take effect once published on the Platform.
• Continued use of the Platform after updates means you agree to the revised Vendor Terms.

13. Communication and Support

• Vendors can reach the Company for inquiries, support, or complaints through the in-app support system on the Platform.
• Alternatively, vendors may contact the Company via email at hello@findmytaste.com.ng.
• The support team will review and respond to messages as soon as possible.

14. Governing Law

• These Vendor Terms are governed by the laws of the Federal Republic of Nigeria.
• Any disputes arising under these terms will be handled under the appropriate jurisdiction within the country.