This document explains how Find My Taste Logistics Limited collects, uses, stores, and protects the information of individuals who use our platform to place orders from vendors and have those items delivered to them. You’re encouraged to read this carefully so you understand how your data is handled and the terms that apply when you use our services.

This policy and the accompanying terms apply to all users of the platform, including customers, vendors, and delivery personnel. By creating an account or using the app in any way, you agree to the practices and conditions stated in this document.

1. Information We Collect

We collect the information needed to operate the platform and deliver orders:

2. How Your Information Is Used

We process your data for the following purposes:

• Creating and managing user accounts
• Processing orders
• Assigning riders and facilitating delivery
• Communicating updates about your order
• Verifying identity where required
• Detecting suspicious or fraudulent activity
• Maintaining platform security
• Improving performance and fixing issues
• Customer support and dispute resolution

Your information is used only for operational purposes linked to the platform.

3. How Your Information Is Shared

We share information only when necessary for the platform to function.

We do not sell user information.

4. Use of Cookies and Tracking Tools

Our app and website use cookies and similar tracking tools for:

• Maintaining your login session
• Recognizing your device
• Understanding app performance
• Detecting errors
• Basic analytics to measure usage

You can disable cookies in your device or browser settings, but some features may not function correctly without them.

5. Your Rights

You may request the following at any time:

• Access to the information we hold about you
• Correction of inaccurate information
• Deletion of your account
• Withdrawal of certain permissions such as location access
• Clarification on how your information is processed

We respond to these requests through our support email: hello@findmytaste.com.ng

6. User Responsibilities

By using the platform, you agree to:

• Provide accurate information
• Keep your login details secure
• Use the platform for lawful purposes
• Avoid creating false or fraudulent orders
• Avoid abusive behavior toward vendors, riders, or staff
• Avoid tampering with or attempting to disrupt platform operations

Failure to follow these rules may lead to account suspension.

7. Orders, Payments, and Charges

When you place an order, you authorize us to process the payment through your selected method.

Delivery and service charges apply where stated in the app.

If an item becomes unavailable or an order cannot be fulfilled, we may cancel it or adjust it after informing you.

8. Refunds and Cancellations

Refunds depend on the situation:

• Orders cancelled by the vendor are refunded or credited
• If a rider has already picked up the order, cancellation may not be possible
• Issues with incorrect or damaged items must be reported quickly with proof

We review each case and resolve it fairly.

9. Vendor and Rider Expectations

Vendors must provide accurate product information.

Riders are expected to handle items responsibly and complete deliveries professionally.

Violations may lead to suspension or removal from the platform.

10. Data Storage and Security

Your information is stored on secure servers.

We apply measures to safeguard data from unauthorized access, alteration, or misuse.

While no system is completely risk-free, we work to maintain a secure environment.

11. Changes to This Privacy Policy

This Privacy Policy & Terms of Use may be updated from time to time to reflect changes in how the platform operates improvements to security practices, or updates required by data-protection laws. These laws include the Nigeria Data Protection Act (NDPA 2023) and other applicable regional or international regulations that govern personal data.

When an update is made:

• The “Last Updated” date at the top of the document will change
• A notification will appear inside the app or website
• Where a change affects how the platform functions or manages information, users may be required to review the updated policy to continue using the service

Updates take effect once they are published. Continued use of the platform after any revision means you accept the updated policy. If a change is significant, the notice will be more visible before you proceed.

12. Disclaimer

The platform is provided on an “as available” basis. While every effort is made to maintain reliable service, uninterrupted access cannot be guaranteed. Features may change, experience may vary across devices, and certain functions may depend on external providers such as payment processors, network services, or vendor availability.

The platform is not responsible for:

• Delays caused by vendors, riders, network providers, or third-party services
• Errors arising from incorrect information provided by users, vendors, or riders
• Losses or damages resulting from events outside the platform’s control, including system failures, technical issues, or operational disruptions
• The quality, condition, or accuracy of items supplied by vendors

Users are expected to use the platform responsibly and understand that all orders, deliveries, and interactions involve multiple parties, each with their own responsibilities.