1. Introduction

These Terms and Conditions (“Terms”) govern the use of the Find My Taste mobile application, website, and all related online services (“Platform”). By accessing or using the Platform, users agree to follow these Terms. Find My Taste Logistics Limited (“we,” “our,” or “the Company”) operates the Platform, which connects customers, vendors, and riders to enable convenient ordering and delivery of food, beauty products, pharmacy items, and other marketplace goods. If you do not agree to these Terms, do not use the Platform or any of our services.

If you do not agree to these Terms, do not use the Platform or any of our services.

2. Role of the Company

Find My Taste Logistics Limited provides a digital platform that links customers with independent vendors and riders.

We do not produce, sell, or own the goods listed on the Platform.

Vendors are responsible for the quality, pricing, and legality of their products listed on the Platform.

Riders are independent partners responsible for safe and timely delivery.

3. User Accounts

Each user (customer, vendor, or rider) must create an account to access the Platform.

All information provided during registration must be accurate and current.

Users are responsible for maintaining the security of their accounts and passwords.

The Company reserves the right to suspend or deactivate accounts that violate these Terms or engage in suspicious activity.

4. Payments

All payments on the Platform are processed digitally. There is no pay-on-delivery option.

Customers pay through the Platform for their orders.

Vendors and riders receive payments through the Platform after successful completion of an order.

Payments are handled securely through a third-party payment processing platform integrated into the Platform.

5. Service Availability

The Platform operates in selected locations.

Service hours and delivery areas may vary depending on demand and location.

We may update or limit certain features without prior notice to improve operations or maintain system stability.

6. User Conduct

• Use the Platform only for lawful purposes.
• Treat other users (vendors, riders, customers, and staff) with respect.
• Not attempt to manipulate, hack, or misuse the Platform or payment system.
• Use the Platform responsibly and comply with applicable laws.
• Avoid any form of abuse, harassment, or inappropriate behavior toward other users, riders, vendors, or company representatives.
• Harassment through calls, messages, emails, or physical contact is strictly prohibited. Violations may lead to suspension or permanent termination of the user’s account, and, if necessary, legal action.

7. Company Rights

• Modify, suspend, or terminate access to the Platform at any time.
• Update the Terms as needed. Continued use after changes means acceptance of the new Terms.
• Hold funds temporarily in case of disputes until resolution.

8. Orders and Delivery

• If you do not receive the complete order you made, contact our customer service immediately. The missing item(s) will be delivered, or you will be refunded if delivery is not possible.
• You are responsible for receiving the item(s) you ordered from riders through the platform.
• You agree that refunds or re-deliveries will not be accepted for orders you failed to receive.
• You are responsible for ensuring that the delivery details provided, including your address and phone number, are accurate.
• In cases of incorrect or wrong orders, contact us immediately to request a return. The order must remain unaltered and in the same condition as it was delivered.

9. Pharmacy and Medication Disclaimer

Medications available through vendors on the Platform are over-the-counter (OTC) products only.

Find My Taste does not sell or prescribe controlled or prescription drugs.

Users are solely responsible for the purchase, use, and handling of any medication obtained through the Platform.

The Company and its partners will not be held liable for misuse, allergic reactions, or adverse effects resulting from the use of these products.

10. Disclaimer

Find My Taste provides the Platform “as is” and “as available.” We do not guarantee that the app or website will always function without interruption, errors, or delays.

The company makes no warranties, express or implied, about the reliability, accuracy, or availability of the services, vendors, riders, or products listed on the Platform.

Find My Taste does not have any representatives, ownership, or business relationship with the restaurants, pharmacies, or vendors listed on the Platform. Each vendor operates independently and is solely responsible for the quality, pricing, and legality of their products or services.

All orders and deliveries are made at the user’s discretion. We are not responsible for delays, unavailability of products, or any third-party issues beyond our control.

Users are encouraged to contact our support team if they experience any issue through the Platform.

11. Limitation of Liability

Find My Taste Logistics Limited is not responsible for:

• Delays caused by traffic, weather, or vendor stock issues.
• Loss, damage, or incorrect delivery due to inaccurate order details.
• Any indirect, incidental, or consequential damages related to Platform use.

Users understand that all transactions are between customers, vendors, and riders. The Company’s role is to facilitate these connections and ensure secure payments.

12. Dispute Resolution

Disputes between users should first be reported through the Platform’s support system.

The Company will review each case fairly and may hold payments until the issue is resolved.

13. Privacy and Data Protection

User data (including name, contact details, and location) is collected only to operate the Platform and improve user experience.

The Company does not sell or share personal information with third parties without consent, except where required by law.

14. Intellectual Property

All content, logos, and designs related to Find My Taste are owned by Find My Taste Logistics Limited.

Users may not copy, reproduce, or modify them without permission.

15. Termination

Users may close their accounts at any time.

The Company may suspend or terminate accounts that violate these Terms or misuse the Platform.

16. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any legal dispute shall be handled under the appropriate jurisdiction within the country.

17. Contact and Communication

For inquiries, support, or complaints related to the use of our services, you can contact us at:

Email: hello@findmytaste.com.ng

Our support team will respond to your messages as soon as possible.