1. Introduction

These Delivery Partner Terms and Conditions (“Terms”) govern the relationship between Find My Taste Logistics Limited (“Company,” “we,” “our,” or “us”) and all delivery partners (“you,” “your,” or “Delivery Partner”) who provide delivery services using the Find My Taste mobile application or website (collectively, “Platform”).

By registering as a Delivery Partner or using the Platform to provide delivery services, you agree to comply with these Terms.

2. Eligibility and Registration

• You must be at least 18 years old and hold a valid government-issued identification.
• You must possess a valid driver’s license (for riders using motorbikes) and any other necessary permits required by local authorities.
• All information provided during registration must be accurate and up to date. False or misleading details may lead to suspension or permanent removal from the Platform.

3. Relationship with the Company

• Delivery Partners operate as independent contractors, not employees or agents of Find My Taste Logistics Limited.
• You have control over your working hours and may choose which deliveries to accept, except where otherwise agreed through specific arrangements.
• This arrangement does not create any employment, partnership, or joint venture relationship between you and the Company.

4. Delivery Partner Responsibilities

• Accept and complete delivery requests promptly and professionally.
• Treat customers, vendors, and fellow riders with respect.
• Ensure all deliveries are handled with care to avoid damage, contamination, or spillage.
• Refrain from opening, altering, or tampering with any package or food item.
• Follow all traffic and safety laws at all times.

5. Conduct and Professional Standards

• Delivery Partners must maintain a neat appearance and use polite communication when interacting with customers.
• Any form of harassment, misconduct, or rude behavior will lead to immediate disciplinary action, including suspension or removal from the Platform.
• Alcohol or drug use while on duty is strictly prohibited.

6. Delivery Process and Guidelines

• Upon receiving an order, Delivery Partners are required to confirm acceptance within the app.
• Packages and food orders must be checked and sealed properly before departure from the vendor’s location.
• Deliveries must be completed within the estimated time displayed on the Platform unless unforeseen circumstances arise.
• Any issue during a delivery (e.g., address not reachable, customer unavailable) must be reported immediately through the in-app support channel.

7. Earnings and Payment Schedule

• Delivery fees are displayed before each delivery request is accepted.
• Delivery Partners earn based on completed deliveries, bonuses, and incentives offered by the Company from time to time.
• Payments are processed weekly for all completed deliveries in the previous week.
• Any deductions (e.g., penalties or outstanding balances) will be reflected in your payment statement.

8. Use of the Platform and Account Rules

• Each Delivery Partner must maintain a single, verified account.
• Sharing or transferring accounts to another person is strictly prohibited.
• The Company may suspend or deactivate accounts involved in fraud, misuse, or policy violations.
• Delivery Partners are responsible for maintaining their own smartphones, mobile data, and network access.

9. Equipment and Maintenance

• Delivery Partners must ensure their motorcycles, bicycles, or other approved vehicles are in safe and roadworthy condition.
• The Company may provide branded items (e.g., delivery boxes, uniforms) which remain the property of the Company and must be returned if your account is terminated.

10. Safety and Compliance

• Always wear helmets and necessary safety gear.
• Obey all road traffic regulations and speed limits.
• Report any accident or incident during delivery to the Company immediately.
• Failure to follow safety protocols may lead to account suspension or termination.

11. Insurance and Liability

• Delivery Partners are responsible for their personal accident and health insurance coverage.
• The Company is not liable for injury, damage, or loss suffered while performing deliveries unless directly caused by the Company’s negligence.
• Delivery Partners are responsible for any third-party damage caused by their actions while on duty.

12. Suspension or Termination of Account

The Company may suspend or permanently deactivate a Delivery Partner’s account for:

• Repeated customer complaints
• Delivery misconduct or theft
• Breach of these Terms
• Fraudulent activity or false representation

You may terminate your account at any time by submitting a request through the app or via the support channel.

13. Confidentiality and Data Protection

Delivery Partners must not disclose or misuse any confidential information obtained through the Platform, including customer details, vendor information, or delivery data.

The Company handles all personal information according to its Privacy Policy, accessible on the Platform.

14. Dispute Resolution

Any dispute or concern arising from your activities as a Delivery Partner shall first be reported to the Company’s support team for resolution.

If unresolved, the dispute may be handled under the applicable laws of Nigeria.

15. Amendments

• The Company reserves the right to modify or update these Terms at any time.
• Continued use of the Platform after changes are made means you accept the revised Terms.

16. Contact and Communication

For inquiries, support, or complaints related to the use of our services, you can contact us at:

Email: hello@findmytaste.com.ng

Our support team will respond to your messages as soon as possible.